Entrance Ticket Purchase Agreement
ENTRANCE TICKET PURCHASE AGREEMENT - OLYMPIC GAMES TOKYO 2020
This entrance ticket purchase agreement (the “Agreement”) is entered into between :
ATPI Travel and Events Canada Inc. (“ATPI Canada”) 19 Cours Le Royer West – suite 105, Montreal, Quebec H2Y1W4 Canada
Phone number: (514) 316-7012
Email address: email@example.com
- AND -
You (referred to herein as “You” or “you”)
2.1 This Agreement governs the online ticketing service (the “Services”) provided to you by ATPI Canada.
2.2 ATPI has been appointed as an authorised ticket reseller of the Olympic Games Tokyo 2020 (the “Olympic Games”) by the Canadian Olympic Committee, as expressly approved by the Tokyo Organising Committee of the Olympic and Paralympic Games (TOCOG). The Olympic Games will take place from July 24th, 2020 to August 9th,2020. This Agreement is only applicable when purchasing individual entrance tickets for the Olympic Games (the “Entrance Tickets”). Only residents of Canada may purchase Entrance Tickets from ATPI Canada.
2.3 From June 14th, 2019, you can purchase Entrance Tickets for the Olympic Games via our website at: https://www.atpi.ca/.
2.5 In addition, by purchasing Entrance Tickets, you confirm that you are aware of, and agree with, the rules and regulations regarding the use of an Entrance Ticket, including the Tokyo 2020 BtoC General Terms and Conditions of Purchase, Possession and Use (“Tokyo 2020 BtoC General Terms and Conditions”). All such relevant rules and regulations are available at: https://www.atpi.ca.
2.6 If you have any questions about this Agreement, please contact our customer service team at: firstname.lastname@example.org.
2.7 This preamble shall form an integral part of this Agreement.
3. PURCHASE OF ENTRANCE TICKETS
You hereby agree to purchase, and ATPI Canada agrees to sell, the Entrance Tickets detailed in your Order Confirmation (defined below in section 5.1). The Entrance Ticket grants you the revocable license to attend the Olympic Games event described on that Entrance Ticket, and remains the property of TOCOG. No other relationship, either expressed or implied, is created by your purchase of the Entrance Tickets.
3.2 Minimum age
You must have reached the age of majority in your province or territory of residence at the time of purchase of an Entrance Ticket. By purchasing Entrance Tickets, you certify that you meet this age requirement. In the event that any other age restriction is prescribed by the TOCOG, the International Olympic Committee, the Japanese Olympic Committee or any other organising committee of the Olympic Games (collectively, the “Games Body”), this Agreement will be amended and the modification will enter into force in accordance with the provisions of section 13, below.
Every visitor over the age of 2 years old who attends an event or session at the Olympic Games must be in possession of an Entrance Ticket. Children under 2 years old do not require an Entrance Ticket, provided they sit on the lap of a guardian (and therefore do not require a separate seat).
3.3 Maximum number of Entrance Tickets
There is no limit on the total number of Entrance Tickets that can be purchased for the Olympic Games on the whole; however, a maximum of 6 Entrance Tickets per session or event can be purchased (subject to availability).
3.4 Only personal use
By placing an order, you agree that the Entrance Tickets will be solely for personal use and that they are not being obtained or used for purposes contrary to the terms and conditions of this Agreement. Specifically, the Entrance Tickets must not be used for commercial gain or be resold, as detailed in section 8 of this Agreement. If you breach these provisions, ATPI Canada maintains the right to refuse to supply, or to reclaim the Entrance Tickets, without any refund of the amounts already paid.
4. CHANGES AND CANCELLATION OF THE ENTRANCE TICKETS
4.1 Changes and cancellation
It is your obligation to carefully review your Entrance Ticket order and all information provided by you in connection therewith before you submit and confirm your purchase. After the order has been placed and the Entrance Tickets are paid, the purchase can no longer be changed or cancelled. A refund is not possible for Entrance Tickets that have been paid. Administration and mediation costs are also not reimbursed.
5. ORDER CONFIRMATION
5.1 Issuance of an Order Confirmation
Once your order is confirmed and your payment is completed, you will receive a confirmation email providing you with a confirmation number (the “Order Confirmation”). You must keep your Order Confirmation.
5.2 Issuing accurate information
You hereby confirm that the personal data provided by you during, or in connection with, the purchase/order process of Entrance Tickets is correct and accurate. You are fully responsible for any errors or missing information.
5.3 Failure to receive an Order Confirmation
If, for any reason whatsoever, you do not receive an Order Confirmation or if you receive an error message or encounter a service interruption, you are fully responsible to contact our customer service team to confirm whether your order was properly processed. You are fully responsible for any problems that may occur during the purchase process of Entrance Tickets. In such case, ATPI Canada shall not be responsible or liable for any losses (monetary or otherwise) that may result from any problem occurring during the purchase process of Entrance Tickets through its website, including, without limitation, the failure of a transaction to be completed or confirmed, whether through the actions of ATPI Canada or its related entities, or a third party.
6. PRICES, PAYMENT METHODS AND DELIVERY OF TICKETS
6.1 Payment of full price
By accepting the terms and conditions of this Agreement, you hereby agree to pay the full price of the ordered Entrance Tickets, including any and all applicable taxes and delivery, convenience and other fees described on the Order Confirmation. The face value of the Entrance Tickets is stated in Japanese Yen and in Canadian Dollars. The amount in Canadian Dollars is based on the exchange rate reported by Bloomberg at the time of the purchase.
6.2 Handling Fee
ATPI Canada may charge a reasonable handling charge per Entrance Ticket of up to 20% of the face value of the Entrance Ticket and capped at the Canadian Dollar equivalent of 6,000 Japanese Yen per Entrance Ticket. Further information explaining the handling charge permitted to be levied is available on the TOCOG ticketing website at: https://ticket.tokyo2020.org/
6.3 Payment methods
When you purchase Entrance Tickets via the website, all amounts must be paid immediately. Payment can be completed using any credit card.
6.4 Payment failed
If for some reason your payment fails, or if you wish to pay using another method, then follow these steps to complete the payment:
Click "My Account"
Log into your account
Choose "My Orders"
Click "pay now" on the outstanding invoice and follow the steps to complete payment.
Please note that as soon as you have received a confirmation for the completion of your payment, the Entrance Tickets are reserved for you.
6.5 Incorrect information
Orders will only be processed after a billing address and other billing information have been verified. Where we receive incorrect billing or credit card information for an Entrance Ticket order, this can delay the processing of your order and the delivery of the Entrance Tickets.
7. DISTRIBUTION OF ENTRANCE TICKETS
ATPI Canada expects to receive the Entrance Tickets no later than May 2020. When the exact date is known, you will be informed by e-mail about the distribution of the Entrance Tickets. The Entrance Tickets will be sent to you by courier or registered mail. The shipping costs per order are 55 Canadian dollars. It is not possible to combine multiple orders.
7.2 Safeguarding all Entrance Tickets
Once you have received the Entrance Tickets, you are fully responsible for safeguarding all Entrance Tickets. Neither you nor any other Entrance Ticket holder shall be entitled to any compensation for lost, stolen, forgotten, or damaged Entrance Tickets. It may not be possible to reissue an Entrance Ticket.
8. RESALE AND USE OF ENTRANCE TICKETS
8.1 Resale or use for promotional purposes of entrance tickets
The Tokyo 2020 BtoC Terms and Conditions strictly prohibit the resale of all or some of the Entrance Tickets to third parties. In addition, it is not permitted to use Entrance Tickets to promote:
(a) one or more people;
(b) one or more legal entities;
(c) one or more products;
(d) one or more services.
8.2 Rights of ATPI Canada in case of failure to adherence
If it is proven that you have failed to comply with the above conditions, ATPI CANADA reserves the right to refuse the supply of Entrance Tickets, or to cancel your request, without reimbursement of the amounts already paid.
9. SCHEDULES, SEATS AND ACCESS TO THE STADIUM
Dates and times for Olympic Games sessions and events are subject to changes made by the Games Body. ATPI Canada tries to inform you as accurately as possible about any changes via its website, which you are responsible for checking. ATPI Canada is not liable for the consequences resulting from any such changes.
9.2 Delay, postponement or cancellation of sessions and events
In order to obtain additional information relating to the delay, postponement or cancellation of sessions and events we refer you to the Tokyo 2020 BtoC Terms and Conditions. ATPI Canada is not responsible for any of these, nor for their consequences.
9.3 Seats in the stadium
ATPI Canada does not have any influence on the categories and the associated seats in the stadiums. This is determined by the Games Body. ATPI Canada cannot guarantee that you will be allocated adjacent seats. ATPI Canada will do its best to fulfil such requests, but relies on the Games Body for this.
At any time until the start of the relevant session or event, the Games Body may change, cancel or relocate any allocated seats in the stadiums. The Games Body will offer an alternative seat. ATPI CANADA has no influence over the relocated seats.
10. CODE OF CONDUCT AND DISPLAY OF TRADEMARKS
10.1 Code of Conduct
The Games Body may require that the Spectator Policy stated in the Tokyo 2020 General Terms and Conditions or any other code of conduct be respected in the stadiums, including access to seats (including exiting the stadiums), security checks, health, personal property, forbidden and limited objects, inappropriate behaviour, video and audio recordings and photography.
10.2 Display of trademarks
You understand that the prominent display of trademarks, trade names, logos, emblems or other distinctive signs (other than Olympic Games-related marks displayed by authorised persons) within the venues of the Olympic Games is prohibited.
11. PRIVACY AND COMMUNICATION
11.2 Conformity with anti-spam legislation
ATPI Canada complies with the Canada Anti-Spam Legislation (“CASL”). CASL affects the way in which ATPI Canada may contact you electronically with respect to communication about promotions, special offers, and similar communications. In order to send commercial electronic messages in accordance with CASL, your consent is required.
12.1 IN NO EVENT SHALL ATPI CANADA BE LIABLE TO THE CLIENT OR A TRAVELEROR TO ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT OR LOSSOF DATAORDIMINUTION IN VALUE, ORFOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT SUCH PARTYHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
12.2 IN NO EVENT SHALL ATPI CANADA'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO EACH ORDER CONFIRMATION , WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AGGREGATE AMOUNTS PAID TO A TRAVEL SERVICE PROVIDER IN RELATION TO THE PARTICULAR ORDER CONFIRMATION GIVING RISE TO THE CLAIM.
12.3 The limitation of liability set forth above shall not apply to (i) liability resulting from ATPI Canada's gross negligence or wilful misconduct; (ii) death or bodily injury resulting from ATPI Canada's negligent acts or omissions; and (iii) any other liability which cannot be excluded at law.
12.4 Except as expressly set out in this Agreement, the Services are provided on an ‘as is’ and ‘with all faults basis’ and ATPI Canada and its licensors expressly disclaim all other warranties of non infringement, merchantability, satisfactory quality, accuracy and fitness for purpose. No oral or written advice or information provided by ATPI Canada, its agents, employees of third party providers shall create a warranty and the Customer shall not be entitled to rely on any such advice or information. This disclaimer of warranties is an essential condition of the Agreement.
13. CHANGE OR AMENDMENT TO THIS AGREEMENT
13.1 All information set out in this Agreement is based on what was known at the time this Agreement was prepared. As such, ATPI Canada reserves the right to change the provisions of this Agreement from time to time. ATPI Canada shall notify you of such changes if they materially affect your rights as a consumer in the 30 days prior to their coming into force.
14.1 Partial invalidity
Where a court of competent jurisdiction declares a portion of this Agreement invalid or unenforceable, the remainder of this Agreement shall remain in force.
Provisions of the Agreement which by their nature should apply beyond their terms, will remain in force after any termination or expiration of this Agreement including, but not limited to, the following provisions: Confidential Information, Applicable Law and Exclusive Jurisdiction, and Survival.
The headings in this Agreement are provided for clarity only and do not form an integral part of this Agreement.
The parties declare that they have requested that this Agreement and any amendments or modifications to it be drafted in English. Les parties aux présentes déclarent qu’elles ont demandé à ce que cette entente et tous amendements ou toutes modifications de ceux-ci soit rédigés en anglais.
15. APPLICABLE LAWS AND EXCLUSIVE JURISDICTION
15.1 Applicable law
All matters arising out of or relating to this Agreement are governed by, and construed in accordance with, the laws of the Province of Quebec and the federal laws of Canada applicable in the Province of Quebec.
15.2 Conflict with Canadian consumer protection legislation
Where this Agreement conflict with the provisions of any Canadian federal, provincial, territorial consumer protection legislation or the like, those terms and conditions will be invalid or unenforceable, however, the remainder of this Agreement shall remain in force.
Any legal suit, action or proceeding arising out of or relating to this Agreement shall be instituted in the courts of the Province of Quebec, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.