Frequently Asked Questions Olympic Games Tokyo 2020

OLYMPIC GAMES TOKYO 2020

When and where will the Olympic Games take place in 2020?

The Olympic Games will be held in Tokyo - Japan, from July 24th to August 9th, 2020. Please visit the Tokyo section of our website for more information on the general area.


Where can I find the schedule of the Olympic Games Tokyo 2020?

The Olympic Games schedule is available here.


How can I book a trip to the Olympic Games Tokyo 2020?

As the Official Ticketing, Travel & Hospitality Partner of the Canadian Olympic Committee, ATPI Sports Events is the exclusive Canadian Authorised Ticket Reseller for the Olympic Games Tokyo 2020. In addition to Olympic event tickets, we also offer accommodation, flights, transfers and excursions to the Olympic Games Tokyo 2020. These travel products can be purchased either as part of a package, or sold separately. You can purchase your Packages or Travel products online here. Please note that these packages are not part of a group experience.


OLYMPIC EVENT TICKETS & PACKAGES

Where and when can I buy my Olympic event tickets to the Olympic Games Tokyo 2020?

The official release date is entirely dependent on the Tokyo Organising Committee of the Olympic Games and ATPI Sports Events is following the Tokyo 2020 timeline regarding Olympic event tickets. Tickets will be available around mid-June 2020 and once available, you will be able to buy your Olympic event tickets online directly on www.atpi.ca. We do not reserve Tickets in advance for our customers and this will be a first come, first served transnational platform with Tickets subject to availability.


Who can purchase event tickets from ATPI Sports Events?

Any Canadian residents can purchase their tickets from ATPI Sports Events. When making your purchase, you must enter an address in Canada to which we can deliver your tickets. We do not ship tickets outside of Canada.


 

Does ATPI charge a fee on packages?

Yes, ATPI does charge a fee that covers the administrative costs of planning your trip (investigation, lobbying, selection negotiation) and the cost of ATPI staff being present in key locations during Games time to respond to customer needs, and manage any on-site issues which may arise. As a customer of ATPI, you can enjoy your Olympic experience in the knowledge that we will take care of your flight, Olympic event tickets and hotel arrangements. Our assistance is available from the moment you begin planning, right up until the end of your trip.


What is your cancellation policy regarding Olympic event tickets and travel packages?

After our final confirmation, travel packages and Olympic Games Tokyo 2020 event tickets are 100% non-refundable.


 

TRAVEL

How long is the flight time to Tokyo?

Air Canada offers direct flights from Montreal and Vancouver to Tokyo Narita International Airport from Toronto to Haneda International Airport. The flight time on a direct flight from Montreal and Toronto is approximately 16 hours and from Vancouver is 8h45. Other carriers also fly to this location, please contact our ATPI travel agents at travel.desk@atpi.ca to book your flights to Japan.


Do I require a visa to travel to the Olympic Games in Japan?

Canadian passport holders do not require a tourist visa for stays up to a maximum of 90 days. Japanese officials will photograph and fingerprint all visitors upon arrivals. If you are travelling with a passport other than a Canadian passport or will be going to another country after the Games, please check the CIBT Visa assistance here to ensure you have the proper visa documentation.


Are there special rates if we fly as group to the Olympic Games Tokyo 2020?

Please contact olympicgames@atpi.ca for more information on group travel.


Can ATPI book my flight to the Olympic Games Tokyo 2020?

ATPI Sports Events can book your flights according to your requirements (preferred airline, departure airport, flight connection, transfer etc.). Please visit our flights section to submit a request. Flights are already included in our guaranteed departure Olympic packages with pre-set arrival and departure dates.


Do I need a Travel Insurance to travel to Japan?

Travel insurance is not included in your packages. ATPI recommends the purchase of a travel insurance, at your own costs. Emergency Medical travel insurance from Manulife insurance provides coverage for unforeseen medical emergencies that can occur when travelling. They also offer Trip Cancellation insurance which protects against financial losses if a prepaid trip needs to be cancelled before you leave due to a covered reason. Please visit this page to get a quote on travel insurance for your trip.


Where are ATPI's hotels located?

ATPI has already secured the best hotels within the Olympic zones close to competition venues. Convenient to highly-rated restaurants, an abundance of cultural attractions, lively nightlife, world-class shopping, Olympic Games venues and will provide you with a great base from which to enjoy your Tokyo Olympic experience. Visit our Accommodation section for more information.


Does ATPI provide a transfer from Tokyo Narita and Haneda international airports to my Hotel?

All our Olympic packages include round trip airport transfers from your arrival airport to your hotel.


How can I get from my hotel to the competition venues

ATPI does not provide transport between your hotel and the competition venues. The Tokyo Organising Committee for the Olympic Games (TOCOG), as well as the local governments of the Tokyo region are working to provide transport services for spectators. Please visit the Japan National Tourism Organization website to help you getting around.


ATHLETES, FAMILY & FRIENDS

I am family or a friend of a competing athlete. Where can I get more information on ATPI services?

For information or questions on the services ATPI can provide to the family & friends of Canadian athletes, please contact family.friends@atpi.ca.